Frequently Asked Questions
How do I get started?
You can purchase most design services under the Shop tab. Any project under $200 requires FULL payment up front. Any project $200+ requires a 50% nonrefundable deposit. If you have questions or a custom order, simply inquire by completing the inquiry form on the contact page and someone from our team will follow up via email with the next steps. Make sure you check out the price list and policies before inquiring.
What's your turn around time?
Standard turn around for digital design proofs is 1-4 business days. Print takes an additional 2-4 business days after final approval & payment. Web design can take up to 5 weeks for completion. Branding packages can take up to 3 weeks to complete, depending on the turnaround time of the clients response.
How many proofs will I recieve?
1-2 proofs are included with all digital designs. All designs receive 3 FREE edits, any edits after the 3 will result in additional fees. Web Designs will receive 3 rounds of edits from start to finish. A consult is required for all web designs at the beginning and for the final round of edits.
What is considered an edit?
An edit is a follow up reply to any changes that need to be made to a design. Edits are counted per email, not per actual edits. One email containing changes counts as one edit. Any change/edit after 3 emails containing changes/edits, is subject to charge. All designs include 3 free edits.
How will we communicate throughout the design process?
In the best interest of TSG & the client, all communications are to be made via email only. This is to ensure we both know exactly verbatim what is going on with your project. Web design requires 2 face to face consults. The option of a branding call is available for purchase via the shop tab.
What is the difference between a text logo and an advance logo?
Text based logos are font based with unlimited font options. Characters such as a hashtag, exclamation point and simple shapes such as a line or circle (i.e. Amazon, UPS, Target) can be included with a text logo. An advance logo is a logo design with any type of imagery/graphic included. (silhouettes, symbols, figures). See Logos in our portfolio for a visual description.
Do I own my logo once the design is complete?
Yes, you own all copies of your logo except the AI file. The AI (vector file) is the sole property of T Styles Graphics, LLC. If for any reason you need the AI files for a printer/manufacturer, we will send the files to them personally please just provide the contact information. Logos include the PNG, JPG, & PDF files for your use! TSG retains the right to use the design in a portfolio and any advertising as seen fit by the designer.
What web platforms do you use?
TSG only uses the Wix platform, but other options are available per request. All web designs include mobile optimization. Domain purchase is not included but can be purchased online via Sydgrafix.site
I need something designed/printed but I don't see it on your price list?
What is included in standard website design?
A standard/basic website includes a landing & contact page, with up to 2-3 additional pages of design. DESIGN only. T Styles Graphics does not provide the verbiage, photos, or any content other than the design of the website. Custom banners, e-commerce, and any add ons will result in additional fees.